Computer Won’t Startup – Freezes on Bootup

You may have a problem with your Apple or Windows computer where you startup the computer and it will hang on startup. With Windows computers, this may happen immediately after the POST (power on self test screens). With an Apple computer, this may happen before you see the Apple icon at startup.

This problem can be caused by a faulty USB device or USB Hub. For example, some connected hard drives may result in the system hardware attempting to identify the drive, or possibly scan the drive to determine its configuration. Multi-function devices can be perceived as external drives of they have memory card readers.

Try unplugging all unnecessary USB devices, then startup the computer, and then connect the devices again. This may speed up the startup process.

Something else that may slow down the startup process are synchronization applications for services like Dropbox, Box, Google Drive, and Microsoft OneDrive. Try configuring these mini-apps to not load at startup. That will likely speed up the startup process. You may want to choose just one synchronization drive service.

Interview with KWWL About Heartbleed Security Exploit


Today I had an interview with Justin Andrews of KWWL. We discussed the Heartbleed security exploit and what consumers can do to protect themselves. Click here to view the interview and read the KWWL story. If you have questions about this and other computing security concerns, feel free to contact me.

“Considering the long exposure, ease of exploitation and attacks leaving no trace this exposure should be taken seriously.” ~ CodeNomicon

I’ve written a more comprehensive article on my technology website. Click here to read that article.

FREE Apple Product Training in Iowa City


Join us at Tech Connection for a series of informational sessions led by our Apple Certified Technician, Timothy Barker.

  • Get to know your Mac
  • Learn helpful tips and tricks
  • Questions and answer session


All sessions will take place at the Tech Connection store in the Old Capitol Mall.

Each session will last 30 minutes and be presented twice on the designated day at 11am and 4pm.

Tech Topics Schedule and Topics

Backing up your Mac

Wednesday, February 26

Would your data be safe in case of hard drive failure? Learn how to easily back up your Mac with Time Machine. We’ll also discuss backup basics and the elements of a good backup plan.

Upgrading to Mavericks

Wednesday, March 12

Apple’s latest version of OS X is a free update in the Mac App Store. Is your Mac ready for Mavericks? We’ll tackle the upgrade process and answer your questions.

Mac Security Basics

Wednesday, March 26

Your Mac and OS X Mavericks include a number of powerful security features. Learn about built-in features and best practices for keeping your Mac secure.

Intro to Evernote

Wednesday, April 9

Evernote is a simple yet powerful tool for syncing notes and files across multiple devices. Learn how this amazing app can help you with studying, productivity, research and organization.

Making the most of iCloud

Wednesday, April 23

Apple’s iCloud service is built into your favorite Apple tech. Learn how to sync data, backup your iPhone, manage photos and more!

Mac Upgrades

Wednesday, May 7

Is your Mac running slow? Need more disk space? Learn about memory and storage upgrade options for your Mac.

Neat Scanner Software Update to 4.0.3 for Apple Mac – “The update is locked with a password.”

If you’re updating the Neat scanner software to the 4.0.3 version, you may receive a message stating “The update is locked with a password.”

This message is misleading.

On Apple computers, sometimes software installations or updates will require the username and password of an administrator account. In this case, the password being requested is your computer user password (the password you might type to login to your computer).

So, the software update isn’t locked as the error message suggests. It simply needs authentication and permission to install.

Apple Mac – Using iCal or Microsoft Office 2011 Outlook Calendar to Open Another Person’s Shared Calendar and Share Your Calendar

Microsoft Office 2011 Outlook Calendar

If you’re using Microsoft Office 2011 on an Apple Mac computer, and want to open a calendar that someone else has shared, or share your own calendar, you’ll find that the menu options and user interface are somewhat non-intuitive.

Here are the necessary steps to open a shared calendar:

  1. You don’t need to be viewing the Calendar or in the Calendar module to proceed. This works from within email or anywhere else in Outlook.
  2. From the File menu, choose Open > Other User’s Folder
  3. For Folder Type, choose Calendar. Outlook will default to the Exchange server you’ve connected to as the source for names and shared folders.
  4. Type in the person’s last name, then first name, or username, or search on any part of their name. The resulting list may be long if you are in a larger institution, business, organization, or enterprise.
  5. Click/highlight the person’s name and then press the Select button. This will add their calendar under Shared Calendars and synchronize their calendar events to Outlook, assuming they have given you rights to view their calendar.

Here are the steps to sharing your calendar:

  1. Go to the Calendar view/module.
  2. Under My Calendars, right click on the calendar name associated with the Exchange server account you’re using.
  3. Click on Sharing Permissions.
  4. From the resulting menu, you can click Add User, then search for available users. Make sure the person has already followed the instructions above to share their calendar with you.

Apple iCal Calendar Software

If using Apple iCal calendar software, the Delegates are selected in the Accounts menu.

Note: The iCal calendar software has two Account menus. If you go to the Calendar menu and click on Accounts, this will take you to the System Preferences Accounts settings and not the preferences for the iCal accounts. Instead, follow the instructions below.

Follow these steps to share your calendar with someone else:

  1. Click on the Calendar menu, then Preferences, then Accounts to adjust the Delegates and shared calendars.
  2. To share your calendar with others, use the Edit button found below the “Accounts I can access” list of users. Then add users to the list with the plus sign, then enter their name.

Follow these steps to view a calendar someone has shared with you:

  1. Click on the Calendar menu, then Preferences, then Accounts to adjust the Delegates and shared calendars.
  2. Use the Plus symbol to add the users who have given you rights to view their calendar.


This article was developed by MG.

On-line Information Security Training

The following security related training courses are available free of charge from – a consortium of 85 universities from 16 countries. Join over 5 million other Coursera learners in expanding your competency and skills.

Course Instructor Date
Building an Information Risk Management Toolkit Barbara Endicott-Popovsky, University of Washington December 11, 2013 (10 weeks)
Information Security and Risk Management in Context Barbara Endicott-Popovsky, University of Washington December 11, 2013 (10 weeks)
Designing and Executing Information Security Strategies Mike Simon, University of Washington December 11, 2013 (10 weeks)
Cryptography I Dan Boneh, Stanford University January 6, 2014 (6 weeks)
Cryptography II Dan Boneh, Stanford University February 17, 2014 (6 weeks)
Software Defined Networking Nick Feamster, Georgia Institute of Technology May 26, 2013 (8 weeks)

Choose any course from above, or search the online offerings of over 550 courses at

Career Opportunity: Database Administrator within the Dean’s Office at CLAS UIOWA


Position Summary

This position will be working closely with the CLAS Executive Associate Dean in order to facilitate data-driven decisions by acquiring data and turning those raw data into information.  The successful candidate will be responsible for creating a sustainable framework of reporting tools by developing, implementing and supporting database-driven models.  This position will also have some responsibilities for refining reports into executive level communication and should have excellent writing skills.  The successful candidate must demonstrate a high level of confidentiality with a strong attention to detail.

Job Duties

  • Data Analysis, Migration and Management
  • Database Development/Reporting
  • Design/Modeling
  • Implementation
  • Administration/Support

Learn more online:

Job Opening: Application Programmer Developer for Department of Psychology at UIOWA


Job Summary

The Application Programmer position is aligned with the Application Developer group in CLAS Technology Services, and specifically deployed to the Department of Psychology. It will contribute to the design, installation, configuration, administration, security, operational integrity, and support of custom developed or integrated software solutions for administrative and research units. Software development, implementation, and maintenance associated with the applications are an integral part of the position’s scope of responsibilities. Projects include working directly with departmental contacts and end users, as well as other university contacts and outside vendors. Project assignments and priorities will be designated by strategic goals and vision of the department. Day to day operations may be set by the Department of Psychology’s technology lead in collaboration with the CLAS Technology Services Application Development Manager. May act as primary contact for Department of Psychology in absence of IT Manager. Successful candidate will be hired as Application Programmer/ Application Analyst (PIA1) or Application Developer (PIA2) based on years of relevant experience.

Experience Required

  • Professional related experience (typically 1-3 years for Application Programmer or 3-5 years for Application Developer) designing, developing and maintaining database driven web applications in a professional environment.
  • Experience with programming in PHP, Ruby, C#, Java, or other object oriented language.
  • Basic skills with relational database design theory and SQL query languages. Demonstrated experience working with MySQL or MS SQL.
  • Excellent communication and customer service skills, including the ability to communicate effectively and accurately, both orally and in writing, with technical and non-technical staff.

Desirable Qualifications

  • Experience with IIS web server.
  • Familiarity with web content management platforms such as Drupal.
  • Experience with software design and database modeling.
  • Familiarity with software development best practices such as source code control, issue tracking, testing, etc.
  • Familiarity with agile software development

**NOTE: All qualifications to be demonstrated at the WORKING proficiency level for Application Developer and BASIC proficiency level for the Application Programmer/Analyst.**

For full details and to apply, visit:

External Hard Drives and Software for Computer Backups


Windows Backup Software. The backup software included with Windows 7 will backup your data files as well as making an initial image backup of the computer if  you need to restore from a complete system crash. Purchase one of the hard drives listed below, connect it to your computer, then start the backup software by going to the start menu and searching for backup. If this is the first time you’ve run the software, you’ll be guided through the setup. If you’ve already configured the backup previously to another drive, click on the link to change settings, and choose your new external drive as the backup drive. If your computer crashes, you can restore your programs, settings, and files with a full Windows backup.

Cloud Backup Services. An inexpensive alternative to running your own backups is to pay about $60 per year for Carbonite backup service. This will backup all of your data files over the Internet to an off-site remote service. They can be retrieved on another computer if yours crashes. This isn’t a full image backup, so restoring your computer and software will take more time if you only have a data backup.

Cloud File Services. If you’re primarily concerned about having your critical data files backed up, a service like can synchronize a folder on your computer and store it in the cloud. They can then be accessible from multiple computers, including mobile devices. The cost ranges from $60 a year (100GB) up to $180 a year (1000GB) or more depending on how much data you want stored in the cloud.

Third Party Backup Software. Many hard drive manufacturers offer backup software such as Western Digital Smartware or Seagate Backup Plus. It’s also possible to purchase backup software such as Acronis or download free software such as EaseUS Todo Backup.

Apple Computer. For anyone using an Apple computer, setting up a backup system is fairly easy. Simply purchase an external drive, plug it in, and respond “Yes” when prompted if you’d like to use the drive for backups. If needed, the drive will be formatted (erased) to be optimized for working with Apple. The included Apple Time Machine backup software automatically configures itself.

Hard Drives

The following drives are good choices for backing up computers. Choosing a drive that doesn’t require an external power supply (power cord) is wise because this reduces the chances of a component failure. The Western Digital drives come with backup software. However, you may choose to use the Windows software instead. The prices listed are current as of the time of this article.

Job Opening, UIOWA, Admin Services Coordinator, Digital Studio for Public Arts and Humanities


(Source: University of Iowa Professional & Scientific Jobs Listing)

This position will function as office manager and coordinator of Digital Studio for Public Arts and Humanities activities, participate in the development of the annual budget and monitor transactions, work with Studio researchers, scholars and visitors and coordinate and collaborate on the development of symposia, seminars and meetings, coordinate competitive grant award programs, and serve as the HR unit contact.  The Studio, an initiative of the Office of the Provost, was launched in fall 2011 to support innovative research in the humanities, in conjunction with Public Humanities in a Digital World, a campus-wide faculty cluster initiative.  With the announcement of the Public Digital Arts Faculty Cluster Initiative, the  Studio now also supports research in the arts.

Operational Support and Management

  • Supports the day-to-day operational and programmatic needs of the Studio and contributes to office administration improvements and best practices.
  • Provides support for grant development.
  • Assists with planning of Studio events and programs.
  • Manages schedules, draft correspondence, and make travel arrangements.

Human Resources

  • Initiates HR transactions and function as first point of contact for HR related questions.
  • Exercises knowledge of HR policies and procedures and provide basic guidance and advice.

Financial Responsibility

  • Initiates purchasing requests for supplies and equipment.
  • Monitors accounts/expenditures; reconcile statements.
  • Determines appropriateness of expenditures and contract or grant requirements.

Information Management

  • Primary contact for Studio in providing information and responding to inquiries. Gathers and provides information using available resources.

Communications Management

  • Prepares and administer correspondence.
  • Coordinates distribution of internal and external communication.
  • Serves as main contact to faculty, staff, and students concerning inquiries requiring interpretation of policies, procedures and programs.


BusyCal Calendar Software for Synchronization Across Multiple Accounts and Systems: Google, Apple, Exchange


BusyCal has the ability to view and manage multiple calendars across multiple accounts and systems such as Google Calendar, Apple iCloud Calendar, and Microsoft Outlook Exchange.

One of the biggest advantages of BusyCal is that it lets you move all calendar entries from one system to another. For example, if you decide to migrate from Google Calendar to the Apple iCloud Calendar, you can easily click, drag, and copy all calendar entries from Google Calendar to the Apple iCloud Calendar.


Source: – BusyCal Calendar Software for Synchronization Across Multiple Accounts and Systems: Google, Apple, Exchange

Job Opening, UIOWA, UIHC, Application Programmer/Analyst

The department will hire either a PIA1 (Application Programmer/Analyst) or PIA2 (Application Developer) depending upon the qualifications of the applicants.

Salary range for PIA1 is $38,724 to commensurate and for the PIA2, $47,717 to commensurate.

This individual will design, develop and maintain web applications as a member of a development team supporting the Carver College of Medicine in the areas of teaching, research and administration.


Disable TeamViewer From Loading Automatically When Starting Windows


TeamViewer is one of the world’s most secure and trusted remote access programs. Yet, with any remote access software, unless there is an ongoing need for regular maintenance and support, it’s best to only use the software when needed.

The instructions below will guide you through ensuring that TeamViewer is not configured to automatically run when you start your computer. These instructions are for Windows computers.

1. Start TeamViewer if it isn’t running already. Once TeamViewer is running, you should see the small blue TeamViewer icon in the system tray as seen in the middle below.

2. Right click on the TeamViewer icon to display the context sensitive menu as seen below.

3. Click on Options from the menu. In the resulting window, remove the checkmark (if it exists) to the left of the Start TeamViewer with Windows option. This option is for unattended access. Once done, click the OK button.

4. Right click on the TeamViewer icon again, and this time choose Setup attended access.

5. The following window will appear. Click Next.

6. In the password window, make sure no password is entered (unless you’re planning unattended remote access). Click Next.

7. A confirmation window will appear. Click the Skip password button.

8. The following window will appear. Choose the option I don’t want to create a TeamViewer account now. Then click the Next button.

9. The final window will show the computer’s unique TeamViewer ID. This number remains the same. The password will be randomly generated each time the software is started. Click the Finish button.

10 The TeamViewer software will still be running. To close it completely, right click on the TeamViewer icon in the system tray and choose Exit TeamViewer.

Update: 31 March 2015

Recent versions of TeamViewer may not have the ability to disable it from loading on startup. In such cases, removing the software might be the best solution. Then, install the TeamViewer QS version for occasional use.

Worldwide Interest

Due to many people having questions about how to enable and disable the autorun feature, this article has been very popular. The maps below show recent visitors to this page. Click any map for a larger gallery view.

Getting Around the Upload File Size Maximum Limitation


Problem. For users at the free “personal” level, has a 250MB limit on the size of a file you can upload using their web interface. You can upgrade your account to the $15 per month plan to upload files of up to 2GB in size. However, those lucky enough to have received the 50GB of storage free-for-life plan will want to avoid getting locked into paying $180 a year just to upload the occasional large file.

Solution. If you use the synchronization feature, the 250MB limit isn’t an issue. So, you can upload those occasional large files and retain your free membership level.

Update. The above work-around was previously an option. However, as of August 2013, will not synchronize files of a size that exceed your plan’s upload file size limit.

FCC Shortwave Ham Amateur Radio License Renewal Online


Within a few months prior to expiration, it is possible to renew a shortwave radio license (also known as amateur radio or ham radio). The FCC has a Universal Licensing System (ULS) that permits online renewal and updating of license information. Follow these steps to perform a renewal.

  1. Visit the Universal Licensing System page.
  2. Click on the option for Online Filing Log In.
  3. You will need your FCC Registration Number (FRN) and password to login. If you’ve lost these, you can click the Forgot Password link on the ULS page (see step #1 above) to be walked through the process of password recovery. It may require waiting for a reset letter in the mail from the FCC. More is explained on the Online Filing Log In page.
  4. Once logged into the License Manager (from step #3 above), you should see a message stating “This License Is Eligible For Renewal” and a link to Begin the renewal process.

Note: Your browser may at some point get stuck during the process of going from one step to the next. If this happens, you may need to clear your browser cache and cookies to start over fresh.

Why URL Shortening Services Like TinyURL and Bitly Sometimes Don’t Work

Services like and work most of the time. However, here are a few rules to remember:

  • Account Specific Pages. There are many websites for which, once you login, you will see information specific to your user account that won’t show up for anyone else unless they are logged in as you.
  • Amazon. When on Amazon, if you’re looking at a product, the address for that page is much longer than what you’d actually need to share. Here’s an example of an Amazon link without the extraneous text. The number at the end (B0077L8YOO) is the unique product number.
  • Magazines. Some magazines won’t allow non-registered visitors access to much of their online content.
  • Newsletters. When looking at online newsletters, the URL may include your subscription information. Similarly, when you forward an email newsletter, you may be forwarding secure links that allow you to adjust your subscription details or unsubscribe. This includes RSS Feed Readers services.
  • Newspapers. Some newspapers won’t allow non-registered visitors access to much of their online content.
  • Real Estate Website. If you’re on a real estate website and want to share the link to a property you’re looking at, you may be inclined to copy and past the address as the basis for the short URL. However, if you’re logged into the real estate website, then the link you have may only be a temporary link or search result. The link may have ‘session’ information (like temporary random numbers) embedded in it. So, instead, click on the little bird icon for Twitter. This will open a new window preparing to post a generic universal link on Twitter. You don’t need to actually post on Twitter, just take the resulting link and use that. If there’s a Facebook or email sharing option, these will work in a similar way.
  • YouTube. Often when you’re looking at a video on YouTube, the URL address for that video is much longer than needed. It may include playlist information, and information about what page you were on previously. The link may also force the video into full screen mode (which isn’t always the best view). So, with YouTube, it’s best to use the shortest link possible. Usually you can get this by clicking on the share option below the video.

Network Solutions Email Client Settings for IMAP, POP3, and SMTP


Users of Network Solutions email may experience problems if they don’t have their email client settings configured properly.

Network Solutions Recommendation

Additional Instructions

Here are some additional instructions you may want to try. As of August 2013, the settings are as follows.


  • username: your full email address
  • password: your email password
  • incoming server:
  • port: 110 (POP3) or 143 (IMAP)
  • SSL: yes, use SSL can be enabled for security and this will change the port to 993


  • outgoing server:
  • authentication: yes, requires authentication
  • username: your full email address
  • password: your email password
  • port: 2525 or 587 (for pop3 and imap)
  • SSL: yes, use SSL can be enabled

Apple Mail Client Default Folders

If you’re using the Apple Mail client on OSX or iOS devices, the client will create its own folders on the IMAP server to use. This is confusing since folders already exist on the server. If you’re exclusively using Apple devices, then it might be easiest to just use the folder system that Apple has devised. Then when you look at the Drafts folder or Sent Messages (for example) you should see your drafts on all devices.

  • Apple Mail Folders Created by Apple Mail Clients
    • Deleted Messages
    • Drafts
    • Junk
    • Notes
    • Sent Messages
  • Network Solutions Mail Folders
    • Draft
    • Sent
    • Trash

Note that emails sent from the Network Solutions web mail system will end up in Sent, not Sent Messages, since the Network Solutions system is configured to use their default folders and not ones created by Apple.

Also, it’s very important to note that your iOS device may default to saving sent messages on your device. This means that you’ll have no record of your sent messages on any server, and if your phone is lost or damaged, you’ll lose all those messages. Also, if you delete your email account and install it again (perhaps as an attempt to fix an email problem), you’ll lose any messages that were stored on your phone and not on the server. You may want to change the default setting to save sent messages (and drafts) on the server so they are accessible from other devices.

Global Page Visits

Recent page visits are shown below and illustrate the geographic locations of readers. Click the map for a larger view.


QuickBooks Online Payroll by Intuit

20130730tu-quickbooks-online-payroll-intuit-357x500Summary. If you ever get setup with the QuickBooks Online Payroll service you may have some difficulty canceling the service.

The only subsequent communications you’ll receive from the company will be in the form of a monthly invoice from this email account:

  • QuickBooks Online Payroll Support Team <>

Poor Business Practice. Unfortunately, the invoices for the service have no contact information. This is, of course, poor customer service and also a violation of Federal laws governing the sending of emails. It’s also unprofessional. They are text-only emails without any recognizable logo or branding. Most financial institutions, businesses, and organizations will include unsubscribe and cancellation information in all their correspondence. Intuit intentionally seems to be leaving their customers in the dark to make cancellation a difficult process.

Cancellation Process. To cancel the QuickBooks Online service and Payroll service, follow these instructions.

  1. Call Customer Support at 1-888-537-7794, weekdays, from 6:00 am to 6:00 pm PT.
  2. Request to cancel QuickBooks Online. The sales/support person will most likely ask you to login.
  3. You will need to login at
  4. Click on Your Account, and choose Your Account from the drop-down menu.
  5. Click on the Cancel Subscription link.
  6. Fill out the survey.
  7. If you request a refund, you’ll only get 60 days refunded, even if you’ve been billed for many months and not used the service. The QuickBooks Online Simple Start is $6.47 monthly if you get the special discount. So, your maximum refund would be $12.94. This will cancel your QuickBooks online service. However, the credit/refund may take a week to show up.
  8. Now you need to cancel the Payroll module which requires that you be transferred to the Payroll services group at Intuit. You may hear a recorded message stating, “We are currently experiencing high call volume and unusually long wait times. … You can reach us online…” Don’t hangup. They won’t let you cancel the service through any online means. So, the extended wait times are designed to be a further deterrent to people wanting to cancel.
  9. If you get disconnected after waiting an extremely long time, call QuickBooks Payroll at 1-877-202-0537. The sales person can arrange for a refund.
  10. You will probably need to login to QuickBooks Payroll at
  11. Continue to wait forever to get a sales person to help you. While you wait, keep in mind that you were entrusting your entire business to these people who can’t even pick up a phone.
  12. In this particular example, it took over 40 minutes before reaching this step.
  13. The Payroll refund will be $42 for two months (at $21 per month). The credit should show up in about a day or two.
  14. This concludes the cancelation process.

You’ll get a survey based on the above experience. There is no survey for “How did you like how Intuit does business?”

Best Buy Reward Zone Premier Silver Membership Benefits

20130728su-best-buy-reward-zone-silver-189x167The Premier Silver membership is the highest level that Best Buy will award. This level is achieved by spending $2500 or more in a calendar year at Best Buy® and®. These are the benefits:

  • MORE Points. 25% point bonus1 and more flexible redemption options. And remember, points add up even faster with the Reward Zone Credit Card with standard credit financing. Choose to have your reward certificates issued automatically, or choose point banking to let your points build until you want to redeem them.
  • FREE Helpline. We’ll help you with basic product setup, purchase recommendations and Reward Zone account questions by calling 1-866-RZ-PREMR (1-866-797-7367).
  • MORE Time. We want you to ensure you love every purchase. So contact the Helpline for help with setup. Or, get a recommendation on an exchange that better fits your needs. Best of all, you have plenty of time to decide with a 60-day return and exchange policy on qualifying Best Buy and purchases. Enjoy 180 days to use your reward certificates.
  • FREE Expedited Shipping and FREE Delivery. Online and in-store. For online purchases, simply add your Reward Zone number to account.
  • PREMIER Access. Get some of the hottest new technologies in store or at as well as Premier access to iconic sales.
  • FREE Gift Guidance. Find the right gift for anyone, yourself included, with our personal shopper service, available at personalshopper@bestbuy.comor 1-866-923-6190.
  • FREE House Call from a Geek Squad® Agent. To schedule, call 1-866-RZ-PREMR (1-866-797-7367). We’ll help you make the most of your technology with your choice of one of the following services per year:
    • TV Calibration – Having an HDTV is one thing. Having it personalized to your exact needs is another. Our ISF-certified installers will come to your home and calibrate your HDTV so you’re seeing it the way it was meant to be seen.
    • Setting up your home wireless network (or upgrading your current one) so that you’re able to safely and securely surf the Internet at blazing fast speeds. (router hardware not included; Agent will connect up to 2 devices).
    • Personalized training for one hour so you’re able to harness the full power of your devices.
    • Customized programming of your Harmony TV Remote, giving you the convenience of controlling your entire home theater system with one remote.
    • Home Theater Consultation A Geek Squad agent will design and lay out a system that captures your home theater dreams, and works within your budget. Our agent can also help you choose products that work best with your design.

Celtx Free Screenplay Film Script Writing Software with Storyboard and Cloud Support

20130722mo-celtx-screenplay-film-writing-software-with-storyboard-528x246Over 3,000,000 storytellers in 170 countries create in Celtx. Celtx is leading the charge to democratize filmmaking, with software and services that are free or affordable by all. The Celtx community gives back to communities with a Seeds program that rewards your great storytelling.

Celtx is the world’s first all in one pre-production system. It replaces ‘paper & binder’ with a digital approach that’s more complete, simpler to work with, and easier to share.

A few videos about Celtx are below. Learn more at

Installing Celtx (below)

Synchronizing Celtx with the Cloud (below)

Uploading & Sharing from Celtx Edge (below)

Using Celtx in Full-Screen Mode

Starting a new Project in Celtx

Producer Reaction to Using Celtx

Default Save to iCloud Configured for Apple OS X 10.6.4 Mountain Lion

The default location for saving iWorks documents is the iCloud in Mountain Lion when Documents are set as being synchronized to the iCloud.

To change this, go to Terminal (in Utilities) and paste in the following command:

defaults write NSGlobalDomain NSDocumentSaveNewDocumentsToCloud -bool false

Then press Return. Then type exit. When you restart the iWorks applications they will default to the folder of your choice.

Apple TV: Using the Apple Wireless Keyboard


Summary. The Apple TV device turns a television into a computer-like device for multimedia content only. This means your interactions with Internet destinations are limited to a few content providers such as YouTube, Netflix, HBO, Hulu Plus, ESPN, and others. Content is also available through the Apple iTunes store, including movies, television shows, podcasts, and more.

Typing. Unfortunately, there’s no keyboard included, so one must navigate their way through this ocean of amazing content using a very time consuming hunt-and-peck on-screen keyboard (shown below) moving one click at a time to the letter, number, character, or button of their choice.


Using the Apple Wireless Keyboard

Most people will find it preferable to use the Apple Wireless Keyboard (shown below) with their Apple TV. Instructions to make this work are found below.


System Requirements for Using Wireless Keyboard

  • Apple TV (2nd generation or later)
  • Apple TV Software 5.2 or later
  • Apple Wireless Keyboard *

Third-party Bluetooth keyboards that use the Apple keyboard layout may also be compatible. Check with the keyboard manufacturer for additional information.

* The original Apple Wireless Keyboard (2003), that features a white case and uses four AA batteries, is not compatible.

Pairing your Apple Wireless Keyboard with Apple TV

To pair your keyboard with Apple TV:

  1. Turn on your keyboard and if necessary ensure that it is discoverable. A blinking LED indicates that the Apple Wireless Keyboard is in the discoverable mode.
    • When using third-party devices, check with the keyboard manufacturer for additional information.
  2. On your Apple TV, select Settings > General > Bluetooth.
  3. Select your keyboard in the list.
  4. When prompted, type the four-digit paring code on your keyboard and then press Enter or Return.
  5. Apple TV will confirm that the pairing process is complete.

Using your Apple Wireless Keyboard

You can use your keyboard to:

  • Enter text and other information (search, email addresses, passwords, and so on)
  • Navigate Apple TV menus using the arrow, Return, and Escape keys
  • Jump to an item, title, or name on the screen by typing the first few letters (for example, when viewing your music collection, you can type a song title or artist name to jump to it in the list)
  • Use media controls when playing music and video to play or pause content and select previous or next.

Volume, brightness, and other controls are not available for Apple TV. Apple TV uses the U.S. English keyboard layout regardless of the keyboard’s hardware layout.

Disconnecting the Apple Wireless Keyboard

If you want to stop using your keyboard or disconnect it from the Apple TV:

  • Select Settings > General > Bluetooth
  • Select your keyboard and then select “Forget this device”


Additional Information

Troubleshooting your keyboard

If you are unable to see your keyboard when you attempt to pair it with Apple TV, check that your keyboard is:

  • Powered on and in range of your Apple TV
  • Set for discovery or pairing
    • A blinking LED indicates that the Apple Wireless Keyboard is in the discoverable mode. If you don’t pair your keyboard with your Mac within three minutes, the indicator light and keyboard will turn off to preserve battery life. If this happens, press the On/Off switch to turn your keyboard on again.
    • When using third-party devices, check with the keyboard manufacturer for additional information.
  • Not paired or connected to another device

If your keyboard responds intermittently or cannot maintain a connection:

  • Ensure that the keyboard has sufficient charge or fresh batteries
  • Check for nearby sources of interference, including other wireless devices, Bluetooth transmitters, and so on
  • Try unpairing and then repairing your keyboard with Apple TV

Compatibility with other Bluetooth accessories

  • Bluetooth support on Apple TV is for keyboards only. Headsets, speakers, and other devices are not supported.
  • If you are having difficultly connecting or using a third-party Bluetooth keyboard, contact the manufacturer to verify that it is compatible with Apple products and Apple TV.


Document Source:

Apple 17″ MacBook Pro Notebook Computer Battery Expanded, Swelling, Rupturing, and Bursting

According to Apple’s documentation on the 17″ MacBook Pro, the battery that comes with the notebook computer is designed to provide reliable service over about 5 years. The Apple documentation states that this single battery is so well constructed that a similar 5-year lifespan would normally require three batteries. Unfortunately, the real-world experiences of end-users demonstrate that the battery has a manufacturer defect of some kind that results in severe expanding and bursting. The images below are an example of what can happen with this battery.

“I called technical support and was told that batteries are expected to last for a year, and after that, this kind of expanding and rupturing of the battery cells is expected. Customers just need to purchase new batteries when this happens. That’s what I was told. Yet, I think it’s odd considering that I know of no other notebook products that have this problem with older batteries.” ~ Greg Johnson

Best Practices. For just about any notebook computer, it’s best to leave the battery disconnected while in storage.

Google Reader RSS Feed Alternatives

An RSS Reader automatically gathers website articles and posts from websites you subscribe to. Rather than visiting many different websites for your news, you can use the reader as an aggregate of all your news.

As of July 1, the Google Reader RSS Feed service will be no longer available (see the official announcement below). Because Google Reader has been one of the most popular readers, many people are looking for alternatives.

Two alternatives that seem to work well are Digg Reader and Feedly. These services are able to import all your Google Reader news feed information. Mobile apps are currently being rewritten to work with these other services. The Digg Reader service launched just days before the shut down of Google Reader.

* * *

Below: Announcements from Google about Google Reader

How can I download my Reader data?

Google Reader will be retired on July 1, 2013. If you’d like to download a copy of all your Reader data before then, you can do so through Google Takeout. You’ll receive your subscription data in an XML file, and the following information will be downloaded as JSON files:

  • List of people that you follow
  • List of people that follow you
  • Items you have starred
  • Items you have liked
  • Items you have shared
  • Items shared by people you follow
  • Notes you have created
  • Items with comments

Click here to start downloading your Reader data from Takeout. Once downloaded, your subscription data should be easily transferrable to another product, where you can continue to keep up with your online reading.

* * *

Powering Down Google Reader
3/13/2013 04:06:00 PM

Posted by Alan Green, Software Engineer

We have just announced on the Official Google Blog that we will soon retire Google Reader (the actual date is July 1, 2013). We know Reader has a devoted following who will be very sad to see it go. We’re sad too.

There are two simple reasons for this: usage of Google Reader has declined, and as a company we’re pouring all of our energy into fewer products. We think that kind of focus will make for a better user experience.

To ensure a smooth transition, we’re providing a three-month sunset period so you have sufficient time to find an alternative feed-reading solution. If you want to retain your Reader data, including subscriptions, you can do so through Google Takeout.

Thank you again for using Reader as your RSS platform.

Download Microsoft Office Professional Plus 2013


Office Professional Plus 2013 includes Word, PowerPoint, Excel, Outlook, OneNote, Access, Publisher, and Lync. A 60-day evaluation trial version can be downloaded from Microsoft. [click here] The product can be purchased from Amazon in the pro or pro plus version.

The Evolution of Address Books and Contact Lists


Summary. Technological advances and convergence has impacted how we think of and use address books and contact lists. The chronology below is somewhat of an oversimplification. Convergent devices and software existed early on, but were not as widely embraced and utilized as they are today. So, with a simple

1970s Address Book

20130627th-contacts-evolution-retro-vintage-address-booksIn the 1970s, prior to the wider use of computerized devices, it was common to have a single printed or handwritten address book.

This centralized address book would contain all the contact information needed for all people and businesses you frequently needed to contact.

One might even put their account number and other pertinent information in this address book as well.

Entries might be hand written or typed using a typewriter for those wanting a cleaner look.

1980s Address Book

With the introduction of computers and electronic address books, people began typing their address lists into electronic devices. For early adopters of online computing, this may have included a separate electronic directory of people’s contact information. Fax machines with internal memory would have an electronic directory of fax numbers. Telephones had their own built-in electronic directories. Because these different devices didn’t communicate with each other, it was common to have one’s address book scattered around various devices. If a person moved, and updated their email, phone, fax, and mailing address. It would be necessary to update this information on multiple devices.

1990s Address Book

In the 199s, the devices of the 1980s became more advanced. From decade to decade technologies changed, but the list below reflects the broader social use of these technologies.

  1. Fax Machine. Most of us have had Fax machines, and these have had an internal directory of names and fax numbers. Needless to say, no other information was contained beyond just the fax number and a name.
  2. Telephone. It was common to have a telephone directory either as a rolodex or address book near the telephone. At some point this printed directory moved to an internal listing inside our mobile phones. This list contained usually just a name and phone number. More advanced phones allowed for home and business phone numbers for an individual.
  3. Mailing List. Since most of us needed to communicate to a group of people by postal mail, it was common to have a directory in a computer with names and addresses. This could be used to print labels, print envelopes, and/or perform mail merge using Microsoft Word and Excel. The mailing list later became an email distribution list.
  4. Email Program. With the increased use of email, we began to develop directories of email addresses. These would usually have people’s names and email addresses only.

Microsoft Outlook 2000

Microsoft Outlook was one of the first widely adopted programs to integrate all of the above functions: fax sending, emailing, and mail merge. One could also print their telephone directory. Included with Office 2000 and subsequent versions of Office, Outlook became a commonly used program. Increasingly, electronic devices (like the Palm) would include the ability to synchronize with Outlook. So, you could take a synchronized version of your entire address book with you. This was helpful, for example, when traveling to someone’s home or business, you could double-check their address. Or, if needing to call someone, you’d have their information with you. Similarly, information entered into a Palm device, would later be pushed into Outlook on the computer when synchronized. People soon realized the benefits of having a single synchronized unified address book (as we’d had in the past).


With smart phones, now people are calling, emailing, and otherwise communicating in multiple forms with people. We expect our computer and phone to have email, phone number, fax number, and physical address (for mapping). We’re updating and adding data while mobile, to phones, tablets, and computers. The “cloud” makes it possible to synchronize without using wires, but in all other respects, the process remains the same.

Using MailChimp to Send an Email or Newsletter to a Distribution List or Group of People


Summary. Communicating with smaller groups of people can be done using standard email services (Gmail, Hotmail, Yahoo) and, if you desire, additional software can be used (Thunderbird, Outlook, Apple Mail). Most of these have a “group” capability in their address book or contacts list, and they allow for sending a single email to a few dozen people. However, with larger lists, it’s necessary to use an email distribution system or service for the reasons mentioned below. This document describes why you’ll want to use MailChimp, and describes how it works. Effective email distribution is a little bit complicated to get setup. This is why you may want to have assistance from someone skilled with the process. Contact us if you need additional help.

Overview. Before you get intimidated, here’s a simple overview of how MailChimp and other email distribution systems work.

  1. Setup a mailing list. An existing list can be imported, or you can start from scratch.
  2. Create a message or newsletter to send people (this is called a “campaign” in MailChimp).
  3. Send your message.

That’s all there is to it. The rest of this document describes the above process in more detail, and also explains why email distribution systems are necessary. The instructions here are specific to MailChimp, but apply to just about any service. The screen images used here are current as of June 2013 after a redesign to the MailChimp system. However, they may not be accurate a year from now. So, it’s important to focus on learning the general process and develop the intuitive skills required.

Problems With Group Mailings. As you approach 30 or more recipients for a single email, several problems can arise if  you try to send that message using traditional email methods.

  • Your email service provider may suspect you of sending SPAM (unsolicited junk emails) and this could result in your account getting shut down or temporarily frozen.
  • When people receive an email with a long list of recipients, they are less likely to consider it personally relevant to them. It will be perceived as impersonal and likely to be junk mail.
  • Messages with large numbers of recipients are perceived by Junk Mail Filtering systems to be SPAM. So, your message may be blocked and the recipients may not receive it.
  • Managing a list can be time consuming. People frequently change their email addresses. People who are in your list want off. Others want to be added. Delays and typos create further problems.

Benefits of Email List Services. Email distribution systems resolve all of the above problems, and offer additional benefits. For example, some can tell you how many people read your email message. Also, your messages can be formatted to be more attractive.

Email List Service Options. There are several ways to communicate with groups of people. For an example, see the Iowa City Scrabble Club subscribe page. On that page you’ll see the following five methods used. They are described here briefly.

  • MailChimp.  An email subscription system that allows the use of existing lists, and also provides a signup form for new subscription requests. Messages are composed and sent from within your MailChimp account. The drag and drop interface makes it easy to create a fancy newsletter. The service is free for those with smaller lists who send out fewer messages weekly or monthly. The paid MailChimp service levels are similar to those offered by or Constant Contact.
  • Facebook. Having a Facebook page is one way to reach people. However, there’s no guarantee that they will see your message unless they visit your page, or happen to be on Facebook when you post an announcement.
  • Twitter. Like Facebook, Twitter isn’t a reliable way to communicate with people. Since people may be reading through many Tweats that scroll by on their news feed, they may miss your postings.
  • Yahoo Groups. Similar to MailChimp, Yahoo Groups lets you import an existing list of email addresses (up to 100 per day). There are also additional collaborative tools.
  • Subscription. This option lets you email website posts by email. Since all posts are distributed, it may be best to setup a dedicated subscription website for monthly newsletters (for example). However, it’s not necessary. If your website followers are sufficiently interested, they will appreciate getting all posts in real-time.

What MailChimp Does. MailChimp is really several services in one: (1) mailing list manager, (2) email composer, (3) email sender. It’s logical to have all these combined in one service. Yet, in the past, it was common for a person to manage their email list in a spreadsheet, create their newsletter using Publisher, and send it using an email service provider. That was a lot of work. Having all of these functions in one place makes things easier.

Mailing List and MailChimp. For most mailing list needs, a single mailing list will be imported or started from scratch. The ongoing maintenance of the list will be done automatically through signup/subscribe forms and unsubscribe requests.

  1. To get started, once logged into MailChimp, you’ll create a list for the first time. Skip this step if someone has already done it for you. Otherwise, go to step #2.
  2. Go to Lists and click on Create List. When you create your list, you’ll be asked to give it a name and you’ll provide other default information for use later when sending.
    1. Note: Unless you’re managing multiple lists for multiple groups, you’ll probably just have one list. In fact, it’s probably best to have separate MailChimp user accounts for different lists, since the free MailChimp service restricts the size of lists to 2000 people or less and the number of mailings are also limited. This also makes it possible to delegate the work of a certain list to another person (although multiple user accounts are also available).
  3. After creating your (initially empty) list, you can begin to add email addresses to it either by importing or adding one at a time. From the Lists page, click on your list to see the management options. In the upper right corner, you’ll see a silhouette of a person. Hover your mouse to reveal the Add Subscriber option as shown below. Click here or the image for a larger view.


Once you click Add Subscriber, you’ll get a form like the one shown below. You can use this form to enter people one at a time.


If you have an existing list, import the list from your computer. Go to the main Lists page, click on the List name, click Import, and follow the instructions.

Letting People Subscribe. Most lists are built over time when people Subscribe to your list (called opt-in). You can send people to a subscription page for your MailChimp mailing list by following these steps:

  1. Go to the main MailChimp Dashboard.
  2. Select Lists.
  3. Click on the list name.
  4. Click on Signup Forms
  5. Click on Link to a Form
  6. Customize, or just click Click Share It
  7. Copy the short URL that will send people to your form. It should begin with
  8. When people go to that link, they will be able to signup for your list. You can send that link out by email and even share it on a website.

Creating a Newsletter or Email. Follow these steps to create a newsletter or email.

  1. Go to the main MailChimp Dashboard
  2. Click on Campaigns (these are like newsletters)
  3. If you’ve had a previous campaign similar to what you want to create now, then from the drop-down arrow/triangle on the right, choose replicate. Otherwise, click on Create Campaign.
  4. Choose who the message will go out to. Usually it’s your entire list.
  5. Give the campaign a name. You might consider using YYYYMMDD-name as a format. So, a newsletter being sent on June 24, 2013 would be called 20130613-newsletter. Fill out or customize any of the other settings as needed then click Next.
  6. Choose a Template. Drag & Drop editor works well, so choose that.
  7. Select a Template by clicking on Basic Templates. Select One Column.
  8. Fill out all areas of the initial sample template. In the upper right corner, you’ll see “Use this area to offer a short preview of your email’s content.” Click on that text to put a custom message or link (like a link to your Facebook page).
  9. You can click and drag any element from the right to your newsletter on the left. Click on any existing placed element to edit it.
  10. Click Next. A text only message will be created from what you designed above. If you’ve replicated a previous campaign, the previous text message will be here, so be sure to update it by clicking on Copy Text From HTML Email.
  11. Click Next and review all of your choices and selections.
  12. At the top of the page, under Preview & Test,  you’ll find an option to Send a Test Email. Choose this option to make sure your email will look okay.
  13. View your message (the test message) on a desktop/notebook computer as well as other devices like a tablet/iPad and smartphone/iPhone.
  14. Once you’ve confirmed everything is okay, click Send Now.

The above steps are detailed and may look a bit intimidating. However, once you’ve done this a few times, you’ll see that it’s simply a matter of replicating and then modifying previous campaigns. So, sending a simple newsletter can be almost as easy as sending a normal email.

Contact us if you have a suggestion for how the above instructions can be made clearer.


Intel iMac Hard Drive Replacement Instructions and How To Steps (Video)

20090606sa-apple-imac-desktop-computerEarlier this year, a friend asked for help replacing the failing hard drive in her iMac.

If you’re familiar with Apple’s recent iMac computers, you know that their design makes them difficult to open. With past models, removing two screws provided access to the entire system. The newer design is much more difficult.

There’s only one screw on current iMac models, and that’s on the bottom of the computer holding the RAM cover-plate. To actually open an iMac computer requires suction cups and a set of tools that most people don’t own.

I don’t spend a lot of time fixing Apple hardware. Most Apple computers are new and under warranty, and even the old ones don’t break down. Generally what I see with Apple computers is that the hardware outlives the operating system.

20130312tu-themacdoctor-scott-nelsonSo, for this hard drive replacement, to get some advice, I called The Mac Doctor (Scott Nelson). Scott is really knowledgeable about Apple hardware and software. More importantly, he’s friendly. He’s also able to convey technical instructions and information in a way that meets people’s level of experience. His approach to computer support is that of an educator and trainer. He’s happy to fix things, but wants to also educate in the process — empowering computer users to be more independent. So, for these reasons, I admire his work since it parallels my own approach to consulting.

I planned to talk with Scott on the phone and get a few tips about opening the iMac. Instead, Scott offered to bring the tools and show me first-hand how to open the system and replace the drive. Well, I actually didn’t have the replacement drive yet. So, Scott also offered to pick up a compatible hard drive at Best Buy. The in-home mini-course went well. I had a lot of questions about specific components inside the iMac.

I’m grateful to Scott for his generosity and willingness to reach out and help a fellow computer consultant. This evening I had another iMac that needed a hard drive replacement, and having gone through the process once with Scott, I was much more confident this time in doing it myself.

I wish I’d created a video of the process, but for those interested in learning more, you can watch the YouTube video below which is very similar to what Scott showed me. It helped to have him present to answer some specific questions that aren’t covered in most online videos.

Transfer of Data, Programs, and Settings. An additional tool and step that I don’t want to go without mentioning will be needed for transferring the data from the old drive to the new one. An external drive case or USB connection kit will allow you to copy files to the newly rebuilt computer. Or, alternatively, you can perform a fresh complete Time Machine backup, and then when prompted, restore your user account, programs, data, and settings from that.